If your campaign shows a red status like “Account Disconnected” or a high number of Failed actions, it usually means your sending channel (LinkedIn, Email, or WhatsApp) is no longer connected.
This is common if:
Your LinkedIn session expired
Your email token was revoked
Your WhatsApp session timed out
You changed your password
You logged out from the original platform
When this happens, campaign steps will stop automatically to protect your account.
🚨 How to Identify the Issue
Inside your campaign dashboard, you may see:
❌ Failed actions
⚠️ “Account Disconnected” status
⏸ Campaign not progressing
📉 Replies not updating
This is a safety mechanism to prevent sending messages without an authenticated session.
✅ Step-by-Step: Reconnect Your Account
1️⃣ Go to Connections
Navigate to:
Settings → Connections
You’ll see all your available channels:
LinkedIn
Email
WhatsApp
CRM (if connected)
2️⃣ Check the Channel Status
If disconnected, you’ll see:
🔘 Connect
🟠 Pending
❌ Not Connected
If everything is working, you’ll see:
🟢 Connected
3️⃣ Reconnect the Account
Click Connect and follow the authentication steps:
For LinkedIn → Make sure:
Your country is selected correctly
The KomboAI Chat Extension is installed and enabled
You are logged into LinkedIn in the same browser
For Email → Reauthenticate via:
Google
Microsoft
For WhatsApp → Scan the QR code again
4️⃣ Return to the Campaign
Once reconnected:
Go back to your campaign
Click Continue
The campaign will resume automatically
No steps are lost — KomboAI prevents duplicates and respects sending limits.
🛡 Why This Happens (And Why It’s Good)
KomboAI automatically pauses campaigns when a channel disconnects to:
Protect your LinkedIn account from restrictions
Avoid email bounces
Prevent WhatsApp session errors
Stop sending without authentication
This keeps your sender reputation safe.
💡 Pro Tips to Avoid Disconnections
Don’t log out of LinkedIn in the browser used for KomboAI
Avoid changing passwords during active campaigns
Keep the KomboAI extension enabled
Reconnect immediately if you see failed actions
🛠 Troubleshooting
LinkedIn not connecting?
✔ Make sure the KomboAI Connector Extension is enabled
✔ Refresh the page after installation
✔ Select the correct working country
Email failing?
✔ Reauthenticate via Google or Microsoft
✔ Check if your email provider revoked access
WhatsApp not sending?
✔ Re-scan the QR code
✔ Ensure WhatsApp Web is active
Still stuck?
Contact [email protected]