To allow your team to sync Microsoft Teams calls and meetings into Kombo, you need to authorise the KomboAI app and grant admin consent in your Microsoft 365 tenant.
This is a one-time admin setup that ensures:
✅ All users can connect their Teams account to Kombo
🔄 Call recordings, transcripts, and meeting data sync properly
🔐 Access is secure and centrally controlled via Microsoft Entra ID
🔹 Step 1: Sign in as a Microsoft 365 Global Admin
Admin consent is required, so you must be signed in with an account that has one of the following roles:
Global Administrator
Cloud Application Administrator, or
Application Administrator
If you do not have these permissions, forward this guide to your IT admin.
🔹 Step 2: Start the KomboAI Authorisation Flow
In Kombo:
Go to Settings → Integrations
Locate Microsoft Teams
Click Connect
You will be redirected to a Microsoft sign-in page.
🔹 Step 3: Review and Accept the Permissions Request
After signing in, Microsoft will display an Admin consent screen listing the permissions KomboAI needs. Typical scopes requested for call and meeting sync include:
OnlineMeetings.Read.All — Read scheduled meetings and join info
CallRecords.Read.All — Read call history and metadata
OnlineMeetingTranscript.Read.All — Access meeting transcripts
OnlineMeetingRecording.Read.All — Access meeting recordings
User.Read.All — Match participants to Kombo users
offline_access — Keep the connection active without asking users to re-authenticate constantly
openid / profile — Basic sign-in
Check the option "Consent on behalf of your organization", then click Accept.
What this does:
Grants KomboAI tenant-wide access via OAuth
Allows every user in your org to connect without individual admin pop-ups
Enables Microsoft Graph communication between Kombo and Teams
🔹 Step 4: Verify the App in Microsoft Entra ID
To confirm the app was registered correctly:
Go to portal.azure.com → Microsoft Entra ID → Enterprise applications
Search for KomboAI
Open the app and confirm:
Enabled for users to sign-in is set to Yes
Under Permissions, the scopes listed in Step 3 show Granted for KomboAI
If your organisation uses User assignment required, make sure to assign the relevant users or groups under Users and groups.
🔹 Step 5: (Optional) Approve the KomboAI Teams App in the Teams Admin Center
If KomboAI also provides a Teams app (for example, to capture calls directly from the Teams client):
Go to admin.teams.microsoft.com → Teams apps → Manage apps
Search for KomboAI
Set status to Allowed
Optionally, add it to an App setup policy so it appears automatically for your users
🔹 Step 6: Confirm Access for Users
Once authorised:
Users can connect Teams to Kombo from their profile settings
Registered calls and meetings will start syncing to Kombo automatically
No further admin action is required per user
🎉 Done!
You have successfully:
Authorised the KomboAI application in your Microsoft 365 tenant
Granted admin consent for the required Graph permissions
Enabled your team to sync Teams calls into Kombo
🛠️ Troubleshooting
"Need admin approval" error when users try to connect? ✔ Confirm Step 3 was completed with "Consent on behalf of your organization" ticked ✔ Re-run the admin consent flow from Kombo
Calls or transcripts not appearing in Kombo? ✔ Verify CallRecords.Read.All and OnlineMeetingTranscript.Read.All are granted in Entra ID ✔ Ensure the meetings were recorded and/or transcribed in Teams — Kombo can only pull what Teams stores ✔ Check that the meeting organiser's tenant allows external app access to recordings
Some users can't connect? ✔ If User assignment required = Yes, add them under Users and groups ✔ Confirm they have a Teams license
App not visible in Enterprise applications? ✔ The admin consent flow may not have completed — repeat Step 2 and Step 3
Still stuck? Contact [email protected]